AI Content ManagerAI Content Manager

Privacy Policy

Effective date: 12 September 2026

AI Content Manager by Rachael Berry (“AI Content Manager”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and the choices available to you.

1. Information we collect

Depending on how you use AI Content Manager, we may collect:

  • Your name and email address.
  • Account and login information.
  • Business information you enter into your Brand Brain.
  • Your audience, offers, brand voice, content preferences and posting schedule.
  • Stories, experiences and other information you choose to enter.
  • Images or AI Twin reference photographs you upload.
  • Posts, image ideas, generated content and saved drafts.
  • Publishing and scheduling records.
  • Messages or information you provide when requesting support.
  • Basic technical information, such as browser type, device information, IP address, login activity and app usage.
  • Purchase and subscription information.

Please only provide personal or sensitive information that you are comfortable using to create your content.

2. How we collect information

We generally collect information directly from you when you purchase, register, complete your Brand Brain, upload material, use app features, submit a Meta lead form or contact us.

We may also receive limited information from payment, authentication, hosting, advertising or other service providers where necessary to operate the service.

3. How we use your information

We use your information to:

  • Create and manage your account.
  • Personalise content using your Brand Brain.
  • Generate posts, content plans, image ideas and images you request.
  • Save your drafts, preferences and publishing schedule.
  • Provide the Publisher and other app features.
  • Process purchases and manage access to the app.
  • Provide customer support.
  • Maintain security and prevent misuse.
  • Diagnose technical problems and improve the reliability of the service.
  • Send service-related communications.
  • Send marketing communications where you have requested or consented to them.

We do not use your private Brand Brain information to create content for another customer.

4. AI processing

AI Content Manager uses artificial-intelligence services to generate content and images at your request.

Information needed to complete a generation request may be securely sent to an AI service provider. This may include relevant Brand Brain information, post instructions, image ideas or an approved AI Twin reference.

We only send information reasonably required to provide the feature you requested.

AI-generated content may contain errors, so you remain responsible for reviewing and approving content before using or publishing it.

5. How we disclose information

We do not sell or rent your personal information.

We do not share your information with unrelated third parties for their independent marketing.

Information may be processed by trusted service providers where necessary to operate AI Content Manager, including providers of:

  • Secure hosting and database services.
  • Artificial-intelligence and image-generation services.
  • Payment processing.
  • Email delivery and customer communication.
  • Website, funnel and account-access services.
  • Security, error monitoring and technical support.
  • Facebook or Meta services when you choose to publish content or submit information through a Meta form.

These providers may only receive the information needed to perform their services and handle information under their own privacy and security obligations.

We may also disclose information where required by law, to respond to a lawful request, to protect our legal rights, or to investigate fraud, security threats or misuse of the service.

6. Payments

Payments may be processed by third-party payment providers such as Stripe, PayPal or the checkout platform displayed at purchase.

AI Content Manager does not store your complete payment-card number or security code. Payment providers process your financial information under their own privacy policies.

7. Facebook Publisher Companion

The Publisher Companion works through a Facebook session in your own browser.

AI Content Manager does not request or store your Facebook password. Content is sent to Facebook only when you choose to approve and schedule it.

Facebook and Meta process information according to their own terms and privacy policies. AI Content Manager does not control Facebook’s review, scheduling, publishing or removal decisions.

8. Meta advertising and lead forms

If you provide information through a Meta or Facebook advertisement, lead form or landing page, we may receive the details you voluntarily submit, such as your name, email address or answers to form questions.

We use that information to:

  • Provide the information, resource or service you requested.
  • Contact you about your enquiry.
  • Send relevant follow-up information where you have consented to receive it.
  • Measure and improve our advertising.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Meta separately processes information about your use of its services under Meta’s own privacy policy.

9. Cookies and similar technologies

AI Content Manager currently uses essential browser storage required for secure sign-in and account sessions.

We do not currently use Meta Pixel, Google Analytics, Google Tag Manager or non-essential advertising cookies within the app.

If we introduce analytics or advertising technologies later, we will update this policy and provide any notice or consent mechanism required by applicable law.

You may control browser storage through your browser settings. Disabling essential storage may prevent account and app features from working correctly.

10. Storage, security and overseas processing

AI Content Manager uses online service providers that may store or process information outside Australia, including in the United States and other locations where those providers operate.

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, authentication, restricted database permissions and secure service providers.

No online service can guarantee absolute security. If we become aware of an eligible data breach, we will investigate and respond in accordance with applicable legal requirements.

11. How long we keep information

We retain personal information for as long as reasonably necessary to:

  • Provide your account and purchased services.
  • Maintain saved content and preferences.
  • Meet legal, accounting and security obligations.
  • Resolve disputes and enforce agreements.

When information is no longer required, we may delete it or remove identifying details, subject to legal and technical requirements.

Backup copies may remain temporarily until they are securely overwritten through normal system processes.

12. Access, correction and deletion

You may ask us to:

  • Explain what personal information we hold about you.
  • Provide access to your personal information.
  • Correct inaccurate or incomplete information.
  • Delete your account and associated information where we are legally and technically able to do so.
  • Stop sending marketing communications.

We may need to verify your identity before completing a request.

Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.

13. Privacy complaints

If you have a privacy concern, contact us using the details below and explain the issue. We will investigate and aim to respond within 30 days.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Children

AI Content Manager is intended for adults and is not directed to children under 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can investigate and delete it where appropriate.

15. Third-party links

AI Content Manager may contain links to Facebook, payment providers, sales pages or other third-party services.

Those services operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites or platforms.

16. Changes to this policy

We may update this Privacy Policy when the app, our service providers or legal requirements change.

The latest version will display its effective date. Material changes will be communicated where reasonably appropriate.

17. Contact

For questions, access or correction requests, account deletion requests or privacy complaints, contact:

AI Content Manager by Rachael Berry Melbourne, Victoria, Australia rachael@successaffiliaterachael.com